It's likely that it is a software license key upgrade.
To be 100% sure, you would want to know the exact model/serial number of the RMX1500 but it should be something like part 5150-18350-005, which is a 2HD1080p/5HD720p/10SD/15CIF resource licenses upgrade.
This is something that can likely be done without a hardware upgrade, but again, you should Contact your Polycom Sales engineer or certified partner to determine the exact existing RMX part # and/or serial number to ensure this is the right upgrade path.
For example, if the existing model was a VRMX1515, then it's only upgradeable to VRMX1525 which would max out at 7 HD 720. If it was VRMX1505HDR (or pretty much anything else I can think of), it should be upgradeable to at least a VRMX1510 which would satisfy your customer's need for 10 HD 720). Knowing the exact existing model/serial number is critical....
Hope this helps.
RMX 1500 Base Systems |
RMX 1500 IP only 5HD720p/10SD/15CIF resource configured & licensed system, equipped with one (1) MPMx-S Media Processing Module. (Maintenance Contract Required) | VRMX1505HDR | |
RMX 1500 IP only 5HD720p/10SD/15CIF resource configured & licensed system, equipped with one (1) MPMx-D Media Processing Modules. (Maintenance Contract Required) | VRMX1505HDRE | |
RMX 1500 IP only 5HD1080p/10HD720p/20SD/30CIF resource configured & licensed system equipped with one (1) MPMx-S Media Processing Module. (Maintenance Contract Required) | VRMX1510HDR | |
RMX 1500 Base System, loaded with 10 SD, 15 CIF resource licenses, upgradable with SW license to 25 CIF or/and HD support, equipped with MPMx-Q (Maintenance Contract Required) | VRMX1515 | |
RMX 1500 IP only 7HD1080p/15HD720p/30SD/45CIF resource configured & licensed system, equipped with one (1) MPMx-S Media Processing Module. (Maintenance Contract Required) | VRMX1515HDR | |
RMX 1500 IP only 10HD1080p/20HD720p/40SD/60CIF resource configured & licensed system, equipped with one (1) MPMx-D Media Processing Module. (Maintenance Contract Required) | VRMX1520HDR | |
RMX 1500 Base System, loaded with 14 SD, 25 CIF resource licenses, upgradable with SW license to HD only, equipped with MPMx-Q (Maintenance Contract Required) | VRMX1525 | |
RMX 1500 IP only 15HD1080p/30HD720p/60SD/90CIF resource configured & licensed system, equipped with one (1) MPMx-D Media Processing Module. (Maintenance Contract Required) | VRMX1530HDR |
RMX 1500 Base Options and Upgrades
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