[FAQ] How can I capture the network traffic of the phone remotely?

UCS 5.1.1 officially added a remote packet capture option to the phone in order to troubleshoot issue and provide wireshark traces if required.

<capture diags.pcap.enabled="1"  diags.pcap.remote.enabled="1" />

Above Parameters activate the feature on the Phone.

The UCS 5.1.0 Admin Guide describes this on page 170 in the Remote Packet Capture for Logs section.

To start using this feature please download Wireshark from => here <=
Start Wireshark after the installation and select the Capture Interface Options
Manage Interfaces => Remote Interfaces => Add
IP Address of the phone
Port 2002
Username: Polycom
Password: MAC Address of the phone in lower case and no colon ( : )
Once OK is pressed the interface should show up
Leave this menu via cancel
You are then able to select this new Interface
If an error message in regards the Buffer appears please click on OK