CUCM7 Features 2 Callback

Call Back

In Cisco Unified Communications Manager Administration, create a copy of the Standard User softkey template and add the CallBack softkey to the following states: •On Hook call state •Ring Out call state •Connected Transfer call state Device > Device Settings > Softkey Template

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Configuring CallBack Softkey Template in Common Device Configuration

Perform the following procedure to add the CallBack softkey template to the common device configuration. You create customized common device configurations for Call Back feature users.

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Device Configuration.

The Find and List Common Device Configuration window displays.

Step 2 Choose any previously created common device configuration that is in the Common Device Configuration list.2-10 Cisco Unified Communications Manager Features and Services Guide OL-15410-01 Chapter 2 Call Back Providing Call Back Information to Users

Step 3 In the Softkey Template field, choose the softkey template that contains the CallBack softkey from the drop-down list box. (If you have not created this template, see the "Creating a Softkey Template for the CallBack Softkey" section on page 2-8.)

Step 4 Click the Save button.

 

 

 

Adding CallBack Softkey Template in Phone Configuration

Perform the following procedure to add the CallBack softkey template to each user phone.

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose Device > Phone.

The Find and List Phones window displays.

Step 2 Find the phone to which you want to add the softkey template. See Finding a Phone in the Cisco Unified Communications Manager Administration Guide.

Step 3 Perform one of the following tasks:

•From the Common Device Configuration drop-down list box, choose the common device configuration that contains the new softkey template.

•In the Softkey Template drop-down list box, choose the new softkey template that contains the CallBack softkey.

Step 4 Click the Save button.

A dialog box displays with a message to press Reset to update the phone settings.